16. Right of withdrawal for consumers
As a consumer within the meaning of the German Civil Code (BGB) (every natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities, §13 BGB), you have a statutory right of withdrawal. Further information on this can be found in the INFORMATION ON THE RIGHT OF WITHDRAWAL:
INFORMATION ON THE RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Alpha Technik GmbH & Co. KG, Kronstaudener Weg 1, D-83071 Stephanskirchen) by means of a clear declaration (e.g., a letter sent by post or by e-mail to: info@alphatechnik.de) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this, which is not mandatory.
Sample Withdrawal Form:
To
Alpha Technik GmbH & Co. KG
Kronstaudener Weg 1
D- 83071 Stephanskirchen
E-Mail: info@alphatechnik.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods / the provision of the following service or work: ____________________ (Name of goods; Name of service/work).
Ordered on: ____________________ (Date)
Received on: ____________________ (Date)
Name of consumer(s): ____________________
Address of consumer(s): ____________________
____________________
Signature of consumer(s) (only for notification on paper)
____________________
(Date)
(*) Delete as appropriate.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal right side R/S before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement.
We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired and can provide proof thereof.
You bear the direct costs of returning the goods.
You only have to compensate for any loss in value of the goods if this loss in value is due to handling the goods in a manner not necessary for checking their condition, properties and functionality.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
- for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g., in the case of individual power, performance conversions, custom-made / adapted vehicle components),
- for the supply of sealed goods which are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery,
- for the supply of goods if they have been inseparably mixed with other goods after delivery due to their nature,
- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.